Our goal is to create a remarkable experience for you and for all of our patients at Renew. When we book a service for you, we are reserving that special time just for you, and therefore, we collect a deposit of $25 to hold your reservation. This deposit will be used toward your procedure when you come in for your appointment. If you do not provide sufficient notice when you are unable to make an appointment, we are unable to offer a special experience to another patient. As such, if you cancel or reschedule your appointment with less than 48 hours’ notice, we will process your deposit. Similarly, if you do not arrive for your appointment, we will process your deposit.
Kindly note that although all consultations and follow up visits are complimentary and do not require a deposit, we do request 48 hours’ notice for cancellation or rescheduling. Again, this allows us to serve another valued patient in a timely fashion.
We strive for mutually respectful and trusting long-term relationships with our patients. Our hope is that you feel amazing inside and out as a result of working with our Renew team. In the event that repeated instances of insufficient notice occur, we may process 50% of the service that was reserved for you. In extreme instances, we may determine that the respect and trust in our relationship have eroded, and we may elect to withdraw as your medical spa service provider. We commit to provide you with notice if either of these scenarios are being considered by our team.
Thank you for entrusting us with your care. We look forward to serving you!